Payment & Shipping FAQ's

What kind of payments do you accept? TOP

We accept Paypal, Money Orders or Personal Checks.
 
Paypal is preferred,  because it is the fastest method.  You can rest easy because it's secure and it does not share your information with the sellers.  Your private financial information is protected by Paypal, and the seller will only see your name and address for shipping.  You can pay Paypal with cash,  credit card or a debit card.  Just type http://www.paypal.com into your browser for more information.
 
If you prefer a Money Order or Personal Check just place your order and complete the checkout process.  As you check out there will be a place to indicate that you will send a Money Order or check, and you will get our mail address.  We will send you an email when it arrives and when your items will ship.  We may have to hold your check, if our bank advises us to, and we will advise you if that happens.
 

What do you charge for shipping? TOP

Shipping within the USA is $3.00 with USPS First Class Mail.  Each additional item purchased in the same order is shipped for $0.50 more.  $5.00 is the maximum shipping charge for 5 items.  The Post Office advertises that First Class mail should arrive in 2 to 5 business days. Tracking and Delivery Confirmation is included in the shipping fee.
 
Choose USPS Priority Mail on the checkout page for $5.00 and you should receive your item in about 2-3 business days.  Tracking and Delivery Confirmation is included in the shipping fee.
 
You will choose the shipping option in a dropdown list on the check out page.
 
Please email me at penny@essentialdelightsmakeup if you have any questions at all!

Do you combine shipping? TOP

Yes we do combine shipping for just $0.50 for each additional item.  $5.00 is the maximum shipping charge for the US unless you are ordering a wholesale lot.
 
You will choose the shipping rate for the first item in the drop-down list on the checkout page, then it is $0.50 for each additional item.

I am having trouble placing my order. TOP

If you are having problems purchasing an item through our store, we will invoice you instead for the items you wish to purchase. 
 
Let us know what you wish to purchase, and send an email to penny@essentialdelightsmakeup.com.  We will then send you an invoice thru Paypal.

Do you sell internationally? TOP

We are sorry to announce that we are no longer able to ship internationally.

What is your return policy? TOP

Your satisfaction is our number one priority!  Please email us anytime if you have any questions or concerns!  Sometimes problems can arise from a lack of communication. 
 
If you are not sure about what you are purchasing, please email us before you place the order.  We try to describe everything carefully and completely, but sometimes we will miss something.  Exact colors are very hard to reproduce on the computer, as monitors can be on different settings.  We are glad to send more pictures, or direct you to the products website for more information.
 
We do not accept returns on opened or used cosmetics. 
If your item is returned boxed and sealed we will refund the purchase price.
Shipping and Handling charges will also be refunded if we have made an error on the order.
 
Please email us anytime at penny@essentialdelightsmakeup.com  if you have any questions or concerns.

Are your items authentic? TOP

Yes, they are.  We are lucky enough to obtain wholesale overstock items from our distributors in New York and New Jersey.  Some may be discontinued items, and sometimes we will get the very latest and newest items just introduced!  You never know what we will be selling, but be assured they are all authentic, brand new and untested!
 
We are an eBay Top Rated Seller and proud of our 100% Positive Feedback score!
 
Click here  to see our eBay Feedback page.  Our reputation is based on honesty, integrity and trust.  We would not do business any other way! 
 
 

 

When can I expect my order to arrive? TOP

We generally ship on the next business day after payment clears.
 
U.S. First Class Mail takes 3 - 6 business days to arrive and we include Tracking and Delivery Confirmation in the shipping fee.
 
U.S. Priority Mail takes 2 - 3 business days to arrive and includes Tracking and Delivery Confirmation.
 

 


Search this site using keywords.

View Your Cart

This site accepts




 

Home... View Cart... Blog... Your Privacy... Disclaimer... Contact






Click Here



The Purple Mermaid - Top 100 Rising Stars


Free Top Site



©2010 Essential Delights • Powered by pappashop.com 2007 - 2010

Doll is created by Fee Wan and template designed by
Store for Moms